Privacy Policy — Messaging & Chatbot Platform
This Privacy Policy explains how artifexa.ai collects, processes, and protects personal data when providing chatbot and messaging automation services to businesses and their users.
This policy applies specifically to our chatbot and messaging platform, which may be connected to communication channels such as Facebook Messenger, Instagram, and website chat widgets.
1. Data controller
The website artifexa.ai is owned and operated by MB "Artifexa".
- Legal entity name: MB "Artifexa"
- Company code: 307543507
- Registered address: Laisvės al. 85E-5, LT-44297 Kaunas, Lithuania
- Email: info@artifexa.ai
- Website: artifexa.ai
2. Our role
We provide a chatbot and messaging automation platform to our business clients ("Clients"). Through our platform, Clients connect their communication channels (such as Facebook Pages or websites) to automate customer support conversations.
Depending on the context, we act as:
- a data processor, processing messages on behalf of our Clients; and
- a service provider, operating and maintaining the chatbot infrastructure.
3. Personal data we collect through messaging platforms
When a user interacts with a chatbot powered by our platform, we may process the following data:
- Message content sent by the user
- Messaging platform user ID (e.g., Facebook or Instagram user ID)
- Page or account ID connected to our Client
- Message timestamps
- Conversation metadata required for message delivery and routing
We do not collect sensitive personal data unless the user voluntarily provides it in a message.
4. Purpose of data processing
We process messaging data solely for the purpose of providing chatbot and customer support services, including:
- Generating automated replies to user-initiated messages
- Routing conversations to a human agent when required
- Improving chatbot response accuracy and system reliability
- Ensuring proper delivery of messages across platforms
We do not use messaging data for advertising, profiling, or marketing campaigns.
5. Facebook Messenger & Instagram compliance
For platforms such as Facebook Messenger and Instagram:
- Automated messages are sent only after a user initiates a conversation
- We do not send unsolicited messages
- We do not send promotional broadcasts or spam
- All automated replies comply with the 24-hour messaging window and platform policies
6. Data retention
Messaging data is stored only for as long as necessary to provide the chatbot service or as required by our Clients. Conversation data may be deleted, anonymized, or retained for a limited period for support and system integrity purposes.
7. Data sharing
We do not sell personal data. Messaging data may be accessed only by:
- authorized personnel responsible for maintaining the platform;
- our Clients, who receive conversations from their own communication channels; and
- trusted service providers (e.g., hosting or infrastructure providers) strictly for technical operation purposes.
8. Data deletion requests
Users may request deletion of their chatbot conversation data at any time. To request data deletion, please contact us at info@artifexa.ai. Upon verification, we will delete or anonymize the relevant data unless retention is required by law.
9. Security measures
We implement appropriate technical and organizational measures to protect personal data, including secure servers, restricted access controls, and monitoring of system activity. While we strive to protect personal data, no system can be guaranteed to be 100% secure.
10. Your rights (GDPR)
If you are located in the European Union, you have the right to:
- be informed about data processing,
- access your personal data,
- correct inaccurate data,
- request deletion of your data,
- restrict or object to processing,
- request data portability.
Requests may be submitted to info@artifexa.ai.
11. International data transfers
Depending on infrastructure providers, data may be processed outside the European Union. Where applicable, appropriate safeguards are applied in accordance with GDPR requirements.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact information
If you have questions about this Privacy Policy or our data practices, contact us at info@artifexa.ai.